FAQs

Frequently Asked Questions

When will my order ship and arrive?
Most orders are processed within 1–2 business days, and many ship out the same day depending on the item and availability. You can typically expect delivery within 4–7 business days. If a product has a longer lead time, we’ll clearly note that on the product page. At Outdoor Outbreak, we’re committed to providing some of the fastest processing and delivery times in the outdoor living space.

Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support Apple Pay and Google Pay for a fast, secure checkout experience.

What’s your return policy?
We proudly offer a 30-Day Money Back Guarantee on all items. You can view our full Return Policy via the link at the bottom of this page.

Can I cancel my order?
Yes! Orders can be canceled for a full refund as long as they haven’t shipped. Please contact us right away at support@outdooroutbreak.com if you need to cancel. Once an item has shipped, it will fall under our standard return policy.

What if my item arrives damaged?
Please inspect your package as soon as it arrives. If you notice any damage — even if it's just the box — make a note of it on the delivery form or receipt. If you suspect damage but can’t open it right away, sign with “suspected damage.” Should the item be damaged, send photos and details to support@outdooroutbreak.com, and we’ll arrange a replacement or issue compensation as needed.

How do I place an order?
Simply browse our store, select your item, and click Add to Cart. Follow the prompts through checkout to enter your shipping and billing information. If you’d prefer to place an order by phone, call us at 000-000-0000 and we’ll be happy to assist.

How will I know when my order ships?
After placing an order, you’ll receive an email confirming your purchase. Once your order is processed and shipped, you’ll receive another email with tracking information. If an item is unexpectedly out of stock, we’ll contact you within one business day with next steps.

Will I receive an email confirmation?
Yes, an order confirmation will be sent to the email address you provide. Please make sure your email is entered correctly during checkout. We recommend saving this confirmation for your records.

Do you charge sales tax?
Sales tax is only applied to orders shipped within the state of Illinois. If your shipping address is outside Illinois, no sales tax will be charged—potentially saving you significantly.

Can I modify my order after placing it?
Absolutely. You can make changes to your order (as long as it hasn’t shipped) by reaching out to us at support@outdooroutbreak.com. If there’s a price difference, we’ll either refund or invoice the balance. For faster help, you can also call us at 000-000-0000.